Complaint & Quality-Claim Policy

A structured review process for reported quality concerns.

Complaint & Quality-Claim Policy — Mahtab Pack
Reference visual — replaceable with an approved original Mahtab Pack photograph.

Notification

Report concerns promptly with order and batch details.

Evidence

Provide photographs, quantity affected and relevant samples where requested.

Review

The team reviews the approved specification and production records.

Resolution

Any remedy is determined after verification and applicable order terms.

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Policy notice: final legal and management review is required before relying on this page for a specific market or transaction.